ADA Policy and Complaint Form

The Americans with Disabilities Act of 1990 (ADA) is landmark federal legislation that opens up services and employment opportunities to the millions of Americans with disabilities. The ADA affects access to employment; state and local government programs and services; transportation, and access to places of public accommodation such as businesses, non-profit service providers; and telecommunications.

Bacharach Institute for Rehabilitation’s  ADA COMMITMENT AND COMPLIANCE


Bacharach is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis on their disability as provided by the Americans with Disabilities Act.


Bacharach management, and all supervisors and employees share direct responsibility for carrying out Bacharach’s commitment to the ADA.  Bacharach’s   Compliance Officer ensures accountability in this commitment, and supports all parts of the organization in meeting their respective ADA obligations. The Compliance Officer coordinates internally with all appropriate offices in the investigation of complaints of discrimination, and takes a lead role in responding to requests for information about Bacharach’s civil rights obligations and operations.



ADA Complaints


If you wish to file an ADA complaint of discrimination with Bacharach, please contact Compliance Officer Beth Hoffman  via 609-738-2081,, or 61 W. Jimmy Leeds Road, Pomona NJ 08240.


What Happens to my ADA Complaint of Discrimination to Bacharach?


All ADA complaints of discrimination received by Bacharach are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. Bacharach will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or require accommodation. Complainants will be requested to leave contact information for follow-up about their complaints.


Bacharach aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. Bacharach has a zero tolerance policy on discrimination and will take appropriate corrective measures in all instances where a violation of Bacharach’s non-discrimination policy has been established.


Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, E-mail, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact Bacharach’s Compliance Officer  at any time to check on the status of their complaint.

Bacharach is committed to acomodating all reasonable modification requests.  Click the link below to read the policy.


Filing a Complaint Directly to the Federal Transit Administration:

A complainant may choose to file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:

Federal Transit Administration                                                                                                                                                                                                                                                                                                            Office of Civil Rights,  Attention: Complaint Team                                                                                                                                                                                                                                                                      East Building, 5th Floor – TCR                                                                                                                                                                                                                                                                                                            1200 New Jersey Avenue, SE                                                                                                                                                                                                                                                                                                            Washington, DC 20590

Further questions about Bacharach’s  ADA Obligations

For additional information on Bacharach’s  non-discrimination obligations and other responsibilities related to ADA, please call 609-748-2082 or write to:

Bacharach Institute for Rehabilitation                                                                                                                                                                                                                                                                                                Compliance Officer                                                                                                                                                                                                                                                                                                                                61 W. Jimmie Leeds Road                                                                                                                                                                                                                                                                                                                  Pomona, NJ  08240

Bacharach Institute for Rehabilitation

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English such as

  • Qualified interpreters
  • Information written in other languages